These General Terms and Conditions form a part of the contract concluded between the travel agency NOMAGO Mobility d.o.o. and travelers, and apply to mutual rights and obligations. For the avoidance of doubt, the acceptance of the Agency's service/product offer by the traveler gives rise to a relationship of obligations between the traveler and the Agency, to which these General Terms and Conditions apply.
These General Terms and Conditions of NOMAGO Mobility d.o.o. and all its parts (A, B and C), as a complete document, become valid and enter into force on 16 January 2024, and are available at the website: www.nomago.hr.
1. Basic information the procedure for ordering services/products
1.1 A traveler is any person who orders, pays for and uses the travelling-related services provided by the Agency (purchase of an airline ticket, accommodation, transportation, arrangements, etc.), or who has the right to travel in accordance with the ordered service if the service is ordered and paid for by a third party other than the traveler. NOMAGO Mobility d.o.o. is an intermediary between travelers and providers of products and/or services, and is not responsible for the realization of the service which it mediated. The general terms and conditions of the provider shall be applied to the relationship between the traveler and the service/product provider, and the traveler will be made aware thereof when an offer is submitted by NOMAGO Mobility d.o.o. for a particular service requested by the traveler.
1.2 The procedure for ordering services/products at NOMAGO Mobility d.o.o. is as follows:
1. The traveler sends a written inquiry or comes to the office in person with a verbal inquiry (Inquiry);
2. NOMAGO Mobility d.o.o. sends the traveler an offer in accordance with the request, which contains all the essential information needed for the trip, as well as a link to the general terms and conditions of the provider (e.g. airline, tour operator, etc.) of the service requested by the traveler (Offer);
3. If the traveler accepts the offer, they are obliged to do so in writing (by e-mail or by other means), or in person at the office (Acceptance of the Offer);
4. After the traveler accepts the Offer, NOMAGO Mobility d.o.o. makes the reservation in accordance with the Offer, with the reservation and cancellation conditions depending on the terms and conditions of the respective service provider and the terms and conditions of the individual product/service (e.g. airline ticket, etc.), about which NOMAGO Mobility d.o.o. will inform the traveler during the process of ordering the service/product, and in any case before the traveler makes a payment (Reservation).
When making a Reservation, the traveler is obliged, at the request of NOMAGO Mobility d.o.o., to provide all data and information specified in the valid travel documents, as well as submit the documents required for the specific service/product, and pay the reservation costs, if required for the specific product/service (e.g. airline ticket).
Accommodation, travel arrangements, transportation, etc. can be booked on the official NOMAGO Mobility d.o.o. website. (online reservation). The reservation is confirmed only when the traveler receives the confirmation of reservation from NOMAGO Mobility d.o.o. If the reservation cannot be made for any reason, NOMAGO Mobility d.o.o. shall notify the traveler thereof within 2 (two) working days by phone or e-mail.
If the traveler wishes to make a reservation for a product/service according to special wishes (reservation for groups of more than 9 people, etc.), they are obliged to personally contact NOMAGO Mobility d.o.o. by phone or e-mail, and in that case the traveler is obliged to pay all additional costs that may be incurred in connection with a late reservation in accordance with the terms and conditions of the service/product provider.
In the event that the traveler provides incorrect information during the Reservation process, the traveler is liable for all costs incurred by providing incorrect information, and is liable for all damage caused thereby to NOMAGO Mobility d.o.o.
5. After the Reservation has been made, the traveler is obliged to make a payment according to the Offer and Reservation within the deadline and in accordance with the terms and conditions of the Offer and Reservation (Realization). After the traveler has made the payment, NOMAGO Mobility d.o.o. issues a voucher, which is also a confirmation of the reservation and the payment for the product/service, which the traveler must have with them during the entire trip, and which the traveler shall present for inspection at the request of the party delivering the particular product/rendering the particular service for which the Agency conducted intermediation.
1.3. The traveler can obtain all the necessary information about the products and services for which NOMAGO Mobility d.o.o. conducts intermediation either in person, via e-mail, telephone and/or the internet. For the avoidance of doubt, there are separate terms and conditions and methods of booking for each service, as stated above, about which the traveler has been informed before purchasing a service/product, and which terms and conditions the traveler accepts in full, and shall be bound by them, at the moment of purchasing a specific service/product.
2. Prices and payment
2.1 The prices of products/services found on the internet and in promotional materials are for information purposes only and are subject to change depending on the terms and conditions of the individual service and the time of submitting the inquiry. The traveler can obtain information on the exact prices of individual products/services from NOMAGO Mobility d.o.o. by phone or e-mail. The prices stated in the Offer include all taxes and fees unless otherwise stated, depending on the nature and conditions of the individual service/product. The Offer is valid only for payments made within the payment deadline specified in the Offer, with the proviso that all payments must be made on a working day and on the same day the Offer is issued, unless a different payment deadline is specifically stated, because the price specified in the Offer may change after the expiration of the validity period of the Offer.
2.2 The prices are expressed in EUR and will also be expressed in kuna as long as there is a legal obligation to do so, according to the fixed conversion rate - 1 euro = 7.53450 kuna.
2.3 The day of payment is the day when the Agency receives the payment to its bank account. Such payment must be credited to the account of NOMAGO Mobility d.o.o. during a working day. The traveler can also make the payment in cash or by using other non-cash payment methods (credit cards) accepted by the Agency. In the case of a refund for non-cash payment, the Agency shall not return the money in cash, but by refunding it, i.e. making a payment to the traveler's bank account.
3. Service/product changes and cancellations
3.1 In the Offer, the traveler will be directed to the terms and conditions of an individual product/service, which the traveler accepts by accepting the Offer and is obliged to comply therewith.
3.2 The traveler can request a change in the product/service (change of name, number of travelers, date, destination, etc.), but only in accordance with the terms and conditions that apply to the specific product/service. In the event of a change, the traveler is obliged to pay all the costs of implementing the change that are prescribed by the terms and conditions of the individual product/service, provided that the product/service allows for the requested changes.
3.3 In addition to any costs of the change prescribed by the terms and conditions of the product/service, the traveler is obliged to pay the Agency a fee for each change made according to the Agency's price list.
3.4 The traveler may cancel the product/service in writing at any time, with the fact that at the moment of cancellation, the traveler shall be charged for the costs according to the terms and conditions of the individual product or service. If these terms and conditions make it possible for the traveler to receive a partial or full refund for the purpose of cancellation, in order to exercise this right the traveler is obliged to submit on time all the necessary documentation required by the terms and conditions of the particular product/service.
3.5 In the event that the traveler cancels the trip before departure, they are obliged to pay all other costs prescribed by the terms and conditions of the product/service provider in accordance with the terms and conditions of the service/product, as well as a fee to the Agency in accordance with the Agency's price list.
3.6 The traveler must cancel the trip in writing (e-mail, mail), whereby the notice shall be sent to the Agency, and not directly to the service/product provider. The cancellation is considered completed only when the traveler receives a confirmation of cancellation from NOMAGO Mobility d.o.o.
4. Travel documents and visas
4.1 The traveler is required to have a valid passport or other adequate valid document on the basis of which they can be granted entry into a particular country, all in accordance with valid regulations on travel documents. The traveler is required to obtain, at their own expense, a valid passport or other travel document on the basis of which they can be granted entry into a particular country, and they are required to retain it throughout the duration of the trip. If not otherwise established by the regulations of the country to or through which the traveler is traveling, the minimum validity period of the passport is six months from the day of departure from the country to or through which the traveler is traveling. The traveler takes care of their own passport or other travel document and is responsible for their possession, validity and for all consequences that may arise from not having or using an invalid passport or other document.
4.2 The traveler is obliged to obtain visas and other documents necessary for entering a particular country at their own expense before the trip. In no case does the Agency guarantee the approval of visas or other documents, or the refund of the amount paid for obtaining them, and the Agency shall not bear any responsibility or costs in the event that the traveler is refused a visa or entry into the country.
4.3 When making a Reservation, the traveler provides the necessary information that must fully correspond with the information in the official documents which the traveler uses for traveling, and which the traveler is required to have with them during the entire trip. In the event that incorrect information cause delay, additional costs or interruption of the trip, the traveler shall bear all of their own costs, as well as costs incurred by the Agency and/or third parties.
4.4 If the traveler's passport or another corresponding document is stolen, destroyed, lost or misappropriated in any other way during the trip, the traveler is obliged to obtain a new passport or another corresponding document at their own expense should this be necessary for the continuation of the trip or return to the country of departure. In the event that the traveler has to interrupt the trip due to the loss or theft of documents, they are not entitled to reimbursement of travel expenses by the Agency, and are obliged to bear all additional costs and fees arising from the subject situation (costs of repatriation, additional accommodation, etc.), as well as the costs that the Agency may have incurred in connection with the subject situation.
5. Health regulations
5.1 If it is mandatory to obtain an appropriate health document for the trip, to get vaccinated or to fulfill any other condition specified by health regulations (e.g. obtaining a proof of recovery from a certain disease, a certificate confirming that the traveler has never had a certain disease, a vaccination certificate, a negative PCR test, etc.), the traveler is obliged to fulfill the required condition independently, at their own expense and in a timely and orderly manner.
5.2 The traveler is obliged to independently familiarize themselves with the health conditions in the country they are traveling to, as well as all the requirements of that country regarding vaccinations and other health-related issues. The Agency is not authorized to provide instructions and recommendations to the traveler to receive a certain vaccine, undergo a medical procedure or use medications, and the traveler is obliged to contact licensed physician for the purpose of obtaining all information, instructions and recommendations regarding the health conditions of the trip. The Agency is not responsible for the consequences that could arise for the traveler from vaccinations, the use of medication and similar actions.
5.3 If the traveler is prevented from traveling or continuing the trip due to not being vaccinated and/or failure to fulfill another condition specified by health regulations, the traveler is obliged to bear the costs incurred in connection therewith, as well as to compensate the Agency for all damage, if such damage was caused to the Agency. In that case, the traveler is not entitled to a refund of any amounts paid to the Agency in connection with the aforementioned trip.
6. Travel insurance
6.1 By accepting the Offer for a product/service and concluding a contract with the Agency, of which these General Terms and Conditions form an integral part, if the traveler has requested it, it is considered that they have been offered and recommended travel insurance policies, i.e.: personal accident and illness insurance with coverage for the duration of the trip, insurance against damage and loss of luggage, voluntary health insurance during the trip and stay abroad, insurance in case of trip cancellation and insurance covering the costs of assistance and return of the traveler to the place of departure in case of accident and illness. It is also considered that the information about the content of these insurance policies and the general terms and conditions of the insurance company and the insurance contract have been made available to the Traveler.
6.2 In the event that the traveler wishes to contract the aforementioned insurance, they may do so with the Agency, whereby the Agency acts exclusively as an intermediary. Trip cancellation insurance, according to the terms and conditions of the insurance company, shall be contracted before the trip and cannot be contracted with the Agency after the trip has begun. In the event that the traveler does not submit the information for the preparation of the insurance policy within the period specified in the Insurance Offer, it is considered that the traveler does not want travel insurance or that they will arrange it independently. The insurance premium shall be calculated in accordance with the terms and conditions and according to the insurance company price list. The reasons for trip cancellation are determined by each insurance company in accordance with its terms and conditions.
6.3 For the avoidance of doubt, in case insurance is contracted, the general terms and conditions of the individual insurer (insurance company), which will be attached to the Insurance Offer, as well as to the insurance policy in case of Realization of the insurance, shall apply exclusively to the said insurance. By purchasing insurance through the Agency, the traveler accepts the general terms and conditions of the insurance company and undertakes to act in accordance with those terms and conditions.
7. Punctuality of the carrier
7.1 NOMAGO Mobility d.o.o. is not responsible for the punctuality of land, sea or air carriers, scheduled or exceptional transport (land, sea, air). The responsibility of the carrier derives from the conditions of the individual airline or other ticket and the general terms and conditions of each carrier.
7.2 NOMAGO Mobility d.o.o. is not responsible for the performance of a transport service, nor for damage caused by delay, cancellation, overbooking and/or change of means of transport.
8. Complaint resolution
8.1 The traveler has the right to submit a complaint to the Agency due to dissatisfaction with the Agency's services, and they shall do so in writing. The traveler shall send a written complaint to the address of the Agency's headquarters: NOMAGO Mobility d.o.o., Ulica Andrije Hebranga 22, 10 000 Zagreb or via electronic mail to the e-mail address travel@nomago.hr, or they shall deliver it in person at the Agency's office. The agency is obliged to confirm the receipt of the complaint and respond to the complaint within 15 (fifteen) days from the day of receipt of the complaint, clearly stating whether it accepts the validity of the traveler's complaint. Each traveler complaint shall be submitted separately. The traveler and the Agency will try to resolve all disagreements amicably, according to the prescribed procedure, and if this is not possible, they agree on the jurisdiction of the court in Zagreb and the application of Croatian law, as stated in item 10. of these General Terms and Conditions.
8.2 The complaint must be accompanied by explanations and appropriate evidence supporting the claims of the complaint must be attached to it. If the complaint is directed at a product or service of an individual provider offering the product or service for whom the Agency acts as an intermediary in the sale of that product/service, the Agency will transfer such a complaint to the individual provider and will ask them to respond to the complaint, which the Agency will then deliver to the traveler. In this case, the Agency is not responsible for failure to perform the service on the part of such an individual provider since it acts as an intermediary.
9. Gift vouchers
9.1 A gift voucher is a means of payment in paper form, to which a unique number is assigned at the time of issuance, and which is issued to a person's first and last name. The agency issues it with the payment of funds which is made by and the amount of which is determined by the person who buys such a voucher.
9.2 The gift voucher can be used for services of your choice from the range of services for which the gift voucher can be used, which is determined by the Agency.
9.3 The amount on the gift voucher is valid until the date indicated on it, and after the deadline, the amount on the gift voucher cannot be used.
9.4 It is not possible to pay out or refund the amount already deposited to the gift voucher. A person who buys a gift voucher by making a payment accepts the provisions of these General Terms and Conditions and undertakes to notify thereof the user for whom such a gift voucher is intended.
10. General provisions, jurisdiction and applicable law
10.1 These General Terms and Conditions represent valid business terms of the Agency and apply to the relationship between travelers and the Agency. By purchasing a product/service from the Agency, the traveler confirms that they accept the provisions of these General Terms and Conditions and all of their parts.
10.2 The Agency's offer of services will be constantly expanded and improved in the future. Consequently, the Agency reserves the right to amend these General Terms and Conditions in order to align them with its business operations. The Agency will issue the amended General Terms and Conditions in a timely manner, with the proviso that they apply to all services/products that have been ordered and booked from the date of entry into force of the amended General Terms and Conditions onwards.
10.3 Croatian law shall be applied to these General Terms and Conditions and services provided by the Agency.
10.4 NOMAGO Mobility d.o.o. and the traveler will endeavor to resolve all disputes that arise between them amicably, and if they fail to do so, a court having territorial and subject-matter jurisdiction in the Republic of Croatia shall be competent therefor.
10.5 If any provision of these General Terms and Conditions becomes invalid, inapplicable or void, the other provisions of the General Terms and Conditions shall continue to be binding and remain in force. In such a case, the invalid provision continues to be applied to the maximum extent permitted by law, and the traveler agrees to accept an effect similar to that of the invalid, inapplicable or non-binding provision with regard to the content and purpose of these General Terms and Conditions.
10.6 Provisions of relevant laws and international regulations shall apply to all matters not regulated by these General Terms and Conditions.
11. Insolvency insurance
11.1 In case of insolvency or bankruptcy of the Agency, the travelers who suffer damage may contact the insurer CROATIA OSIGURANJE d.d. and provide the address or phone number at which the insurance representative can contact them.
11.2 Contact details of the insurance company: CROATIA OSIGURANJE d.d., Vatroslava Jagića 33, Zagreb, damage report: stete.prijava@crosig.hr, or phone number: 0800 1884.
1. Basic information about airline tickets
1.1 An airline ticket is a document or an electronic airline ticket, issued by the carrier or issued on its behalf with the general terms and conditions of the carrier, and in relation to which the regulatory provisions defined by IATA (International Air Transport Association) are in force. For each airline ticket, there are special conditions determined by the individual carrier and which the traveler was already made aware of in the Offer and during the process of ordering the service, i.e. buying the airline ticket.
1.2 NOMAGO Mobility d.o.o. is an intermediary between the traveler and the airline and is obliged to convey to the traveler all the terms and conditions of the airline ticket. NOMAGO Mobility d.o.o. has no influence on and is not responsible for the terms and conditions of an individual airline ticket prescribed by an individual airline.
1.3 The prices of airline tickets found on the internet and in promotional materials are for information purposes only and are subject to change depending on the conditions of the individual service and the time of sending the inquiry. The traveler can obtain information on the exact prices of airline tickets from NOMAGO Mobility d.o.o. by phone or e-mail during the offer phase. The prices stated in the Offer include all taxes and fees unless otherwise stated, depending on the terms and conditions of each individual airline ticket or the airline. The Offer is valid only for payments made within the payment deadline specified in the Offer, with the proviso that all payments must be made on a working day and on the same day the Offer is issued, unless a different payment deadline is specifically stated, because the price in the Offer may change after the expiration of the payment deadline as airline ticket prices are subject to daily changes due to changes in tariffs and taxes.
1.4 When making a Reservation for an airline ticket, the traveler must provide all the information (as specified in the valid travel documents) as required by the specific airline and pay the costs of the Reservation, if any. Rules for making airline ticket Reservations depend on the rules prescribed by the specific airline for the selected type of airline ticket. The Agency conveys the stated conditions to the traveler. In the event that the traveler does not provide correct information when making a Reservation, they are fully liable for the costs and/or consequences caused by providing incorrect information.
1.5 Some airlines offer a waiting list. In that case, the traveler will be notified of the special conditions of such a reservation which shall be binding if they accept such an offer.
1.6 The airline reserves the right to change the date and time of departure or cancel the trip due to a change in the flight schedule or force majeure, and has the right to change the travel route if the travel conditions change without special compensation and in accordance with the applicable regulations in passenger transport. In the event that the airline cancels the flight or other changes occur, the traveler will exercise their rights in accordance with the general terms and conditions and rules of the airline for the specific airline ticket.
1.7 In the event of a flight cancellation, the traveler is not entitled to a refund of the amounts paid for visa costs, for entry into the country they intend to visit, or costs of vaccination required by a specific country, or other travel-related expenses. In this case, NOMAGO Mobility d.o.o. is not liable in relation to the traveler for any damage in connection therewith.
1.8 The traveler is obliged to ensure that they personally, their documents and luggage meet the conditions set by the airline.
1.9 The provisions of part A - GENERAL INFORMATION ON THE USE OF PRODUCTS AND SERVICES, item 1. Basic information and the procedure for ordering services/products of the General Terms and Conditions of NOMAGO Mobility d.o.o. shall apply accordingly to the procedure for ordering airline tickets, provided that it is not specifically determined otherwise in relation to airline tickets in this part B.
2. Airline ticket conditions and changes/cancellations
2.1 The terms and conditions of an individual airline ticket, as well as the possibilities and costs of change or cancellation, are prescribed by the airline's terms and conditions for an individual airline ticket, which the traveler is made aware of during the process of ordering an airline ticket. By purchasing an airline ticket, the traveler accepts such terms and conditions of the airline and is obliged to act in accordance with these terms conditions in exercising their rights.
2.2 The traveler can request a change in the airline ticket (such as names and number of passengers, date, destination, etc.) only if such a possibility is allowed according to the terms and conditions of the airline for the selected airline ticket. In order for the change to be implemented, the traveler must pay the costs determined by the airline's terms and conditions, which the traveler was previously informed about in the process of purchasing the airline ticket.
2.3 In case of airline ticket change, apart from the costs prescribed by the airline, the traveler is also obliged to pay a fee to the Agency for each change made.
2.4 The traveler may cancel the airline ticket at any time, with the terms and conditions of the individual airline being fully applied to the cancellation, whereby the traveler will be obliged to pay the cancellation costs in accordance with the terms and conditions prescribed by the airline for the selected ticket. If the airline's terms and conditions for a particular airline ticket grant the traveler the right to a partial refund at the time of cancellation, the traveler is obliged to submit all the necessary documentation required by the airline within the required period. If the traveler anticipates at the time of making a reservation that something may happen (to the traveler personally or to their immediate family) and that they will not travel, they can obtain travel cancellation insurance. (More information about insurance policies can be found under A - GENERAL INFORMATION ON THE USE OF PRODUCTS AND SERVICES, item 6. Travel Insurance of the General Terms and Conditions of NOMAGO Mobility d.o.o.).
2.5 In the event that the traveler cancels the airline ticket, apart from the cancellation costs prescribed by the airline, the traveler is also obliged to pay the fee to the Agency for the issued voucher according to the Agency's price list.
2.6 The traveler must cancel the airline ticket in writing by sending a letter to the Agency via e-mail or post. The traveler cannot cancel the airline ticket by contacting the airline directly, and such cancellation is not valid. The cancellation is complete when the traveler receives a written confirmation of cancellation from the Agency.
3. Luggage
3.1 In air transport, the airline is solely responsible for luggage based on the applicable regulations in international air transport. In case of lost or damaged luggage or other problems with luggage, the traveler is obliged to report the above directly to the airline.
3.2 The airline charges the traveler additionally for the transport of special luggage, such as bicycles, surfing, skiing or other sports equipment, musical instruments, other particularly large/unwieldy luggage, etc. The traveler is obliged to state that they have special luggage when booking the airline ticket. If they do not do so, the airline shall have the right to refuse to transport such luggage and the traveler shall bear all costs or damage incurred due to the aforementioned.
3.3 Luggage transportation up to a certain weight, which is determined by the airline in the terms and conditions of the individual airline ticket, is free of charge. The traveler is obliged to pay each additional kilogram that exceeds the allowed free luggage directly to the airline at the appropriate airline tariff when handing over the luggage.
3.4 In case of loss of or damage to luggage, the traveler is obliged to fill out the form of the airline that carried out the transport and hand it over to the airline representative as soon as they establish that the luggage has been lost/damaged, and is obliged to keep a copy of such form. On the basis of this form, the airline shall pay compensation if the conditions for it are met in accordance with the applicable regulations in international air traffic.
3.5 The Agency is not responsible for stolen, lost or damaged luggage or other personal items, valuables and documents from the means of transport, nor for any other issues with luggage.
4. Performance of air transport and punctuality of the carrier
4.1 NOMAGO Mobility d.o.o., since it is an intermediary in the purchase of an airline ticket, is not responsible for the punctuality of the air transportation. Only the airline that performs this service is responsible for the aforementioned. The responsibility of the carrier derives from the terms and conditions of the individual airline ticket and the general terms and conditions of each carrier.
4.2 NOMAGO Mobility d.o.o. is also not responsible for the performance of the air transport service, nor for damage caused by delay, cancellation, overbooking and/or change of means of transport.
5. IATA – International Air Transport Organization
IATA - International Air Transport Association is an international organization that brings together all commercial air carriers and, through various conventions, controls as many as 230 airlines that make up 93% of international air transport.
6. Submitting a complaint
6.1 The general terms and conditions of the carrier and the applicable conventions on the rights of passengers in air transport are primarily applied to submitting complaints regarding flight delays/cancellations and/or loss, damage or delay of luggage. Consequently, by purchasing a ticket, the traveler accepts such terms and conditions and is obliged to act in accordance therewith.
6.2 The provisions of these General Terms and Conditions (A - GENERAL INFORMATION ON THE USE OF PRODUCTS AND SERVICES, item 8. Complaint resolution, of the General Terms and Conditions of NOMAGO Mobility d.o.o., shall apply to submitting complaints.
1. Application of General Terms and Conditions for travel arrangements organized by the Agency
1.1 These General Terms and Conditions for travel (package) arrangements organized by the Agency form an integral part of the travel contract (hereinafter: “General Terms and Conditions”) and are an integral part of the General Terms and Conditions of NOMAGO Mobility d.o.o. The travel contract is concluded by the Agency as the organizer, on the one hand, and the traveler or the party concluding the travel contract when the subject part concludes the contract on behalf of a third person as the traveler, on the other hand. For the purposes of these General Terms and Conditions, the terms “travel arrangement” and “trip” are equivalents, so both terms are used in the text with the same meaning.
1.2 These General Terms and Conditions shall apply exclusively to travel arrangements organized by the Agency as the organizer. These General Terms and Conditions shall not apply to trips where the Agency sells travel arrangements of other organizers/individual providers offering the travel arrangements, and where it acts only as an intermediary, and in that case the provisions of Part A - GENERAL INFORMATION ON THE USE OF PRODUCTS AND SERVICES of the General Terms and Conditions of NOMAGO Mobility d.o.o. shall apply, according to which the organizer is responsible for the execution of the trip in accordance with its general terms and conditions, which the Agency shall make known to the traveler when purchasing such a service mediated by the Agency.
2. Travel Program
2.1 The Travel Program is an integral part of the travel contract and contains travel information. The Agency guarantees the implementation of the Travel Program according to the description published on the Agency's website and delivered to the traveler.
2.2 The Agency undertakes to fully realize the contents of the Travel Program, except in case of extraordinary circumstances such as war, riots, strikes, terrorist activities, sanitary disturbances, natural disasters, traffic accidents, sudden and unusual traffic jams, interventions by competent authorities, disturbances in schedule and delays of means of transport, bad weather, epidemics, pandemics and other circumstances that are beyond the Agency's control and that directly affect a particular destination. In case of disruptions at the travel destination during the execution of the travel contract, and which disruptions cause the need to change the content of the Travel Program, but which are not of such a nature that they completely prevent the implementation of the Travel Program, the Agency undertakes to take all reasonable measures in order to carry out the Travel Program in the manner and with the content that matches most closely the content of the Travel Program published before the trip itself. In such cases, it will be considered that the Agency has fully implemented the Travel Program, despite the realized Travel Program being different from the one published before the start of the trip. Additionally, the implementation of the Travel Program may also differ from the published one when particular destinations require adjustments and improvisations on the ground.
3. Travel contract
3.1 The provisions of part A - GENERAL INFORMATION ON THE USE OF PRODUCTS AND SERVICES, item 1. Basic information and the procedure for ordering services/products of the General Terms and Conditions of NOMAGO Mobility d.o.o. shall apply accordingly to the process of concluding a travel contract and ordering a service, provided that it is not specifically stipulated otherwise in these General Terms and Conditions.
3.2 The contract is considered concluded: (i) after the Agency has received the amount of advance payment determined by the Offer from the traveler to the transaction account in accordance with the provided Offer and within the period specified therein, and (ii) after the Agency has sent the confirmation of the reservation to the traveler. The contract shall produce legal effects and bind the Agency only when the Agency receives the specified payment. If the traveler does not make the advance payment in accordance with the presented Offer, it will be considered that the traveler has withdrawn the application for the travel reservation.
3.3 By concluding a travel contract, the traveler confirms that they are fully familiar with all the characteristics of the chosen trip, i.e. with the Travel Program, and that they fully understand and accept the contract, the Travel Program and the General Terms and Conditions of NOMAGO Mobility d.o.o. and all their parts. If the traveler contracts a trip for other travelers in the name of and on behalf of other travelers, by concluding the Contract they confirm that they have made all of the above fully known to the other travelers, and are personally responsible for ensuring that the other travelers in whose name and on whose behalf they have contracted the trip will comply with provisions of the contract, the Travel Program and the General Terms and Conditions. The traveler also undertakes to inform other travelers of all additional information obtained in further contact with the Agency.
3.4 For the avoidance of doubt: (i) The Agency's Offer, and (ii) the acceptance of the Agency's Offer for a particular trip by the traveler and the advance payment, and (iii) the Travel Program, as well as (iv) the General Terms and Conditions of NOMAGO Mobility d.o.o. together form a travel contract between the Agency and the traveler and are an integral part of it.
4. Prices and payment
4.1 The provisions of part A - GENERAL INFORMATION ON THE USE OF PRODUCTS AND SERVICES, item 2. Prices and payment, of the General Terms and Conditions of NOMAGO Mobility d.o.o., shall apply accordingly to prices and payment, unless stipulated otherwise in these Terms and Conditions.
4.2 Correct and timely payment of all costs according to the Offer and/or Travel Program or these General Terms and Conditions ensures that the selected trip will be available to the traveler. Otherwise, the traveler shall be considered to have terminated the travel contract, and the provisions on the termination of the Contract by the traveler shall apply.
4.3 The price of the trip is determined by the Travel Program and is valid from the date of issuance of the Travel Program. The price includes the Agency services, which are listed in the Travel Program under “The price of the package includes”. The prices of the services under the section “Mandatory surcharge” are added to the price. Package prices are disclosed in the official currency of the Republic of Croatia (EUR).
4.4 Unless otherwise agreed or indicated in the Travel Program, the price of the trip does not include additional services, such as optional excursions and visits, tickets, costs of obtaining and issuing visas, costs of vaccinations, tests, additional documentation required for entry into, stay in, or departure from a particular country, insurance costs related to the trip, special services such as the choice of a single room, special meals, nor any other services that are not included in the price of the trip specified in the Travel Program. The Traveler is obliged to pay the Agency for all such additional services that they choose, according to the indicated price. The Agency can provide that the Traveler pays for certain services on the spot using the currency of the country in which they are located. For services that are paid for on the spot, any complaint in relation to that service shall be submitted directly to the service provider.
4.5 By concluding a travel contract, the traveler confirms that they are aware of the fact that the price of the travel arrangement may be different for other travelers due to Agency's special offers and promotions, all for the purpose of filling the remaining vacancies through the “First Minute” and “Last Minute” special offers, etc. A traveler who has paid for a trip at full price shall not be entitled to a price reduction or a refund of the price difference compared to the promotional price, because the Agency has the right to sell travel arrangements at prices lower than regular prices for the same trips through special offers and promotions.
4.6 The traveler has no right to a refund for any service from the Travel Program that the traveler did not use by their own decision and/or through their own fault and/or for reasons solely on the part of the traveler.
4.7 After concluding the contract, and at the latest 20 (twenty) days before the start of the trip, the Agency may increase the agreed price in writing and must inform the traveler about this if the modification resulted from a change in the following: (a) passenger transportation prices due to the cost of fuel or other energy sources, (b) the amount of taxes or fees for travel services covered by the contract determined by third parties who are not directly involved in the implementation of the travel arrangement, including tourist taxes, landing fees or boarding fees, or fees disembarkation at ports and airports, (c) applicable exchange rates or (d) prices of accommodation, meals and/or other services.
4.8 If the increase of the agreed total price of the travel arrangement is by up to 8% (eight percent), the Agency can implement the increase unilaterally, and the traveler is obliged to accept it. In the event that the traveler refuses to pay the difference in the amount of up to 8% of the increase in the total price of the travel arrangement no later than within 3 (three) days of the notification, it will be considered that the traveler has terminated the contract, and in that case the provisions of these General Terms and Conditions will apply to the termination of the contract by the traveler.
4.9 If the increase of the agreed total price of the travel arrangement is by more than 8% (eight percent), the traveler has the right to terminate the travel contract, whereby they are obliged to submit the termination notice in writing to the Agency within 2 (two) days of receiving the notification at the latest. In the event of termination, the traveler has the right to a refund of the amount paid without the right to compensation for damage and potential visa costs, insurance, vaccinations and other costs. If the traveler does not submit the termination notice to the Agency in writing even within the specified period, it is considered that they agree with the price increase and undertake to pay it.
4.10 The airline fee amounts are subject to change until the date of issuance of the airline ticket.
5. Service categorization
5.1 The offered hotels, apartments or other facilities (accommodation facilities, restaurants, means of transport and other services) in the Travel Program are described according to the official categorization of the respective country at the time of issuance of the Travel Program. Local categorization in individual countries may differ, and accommodation, food, comfort and other services are under the supervision of the competent tourist authorities, and the standards of accommodation and services are different and not comparable. The Agency does not assume responsibility for any verbal or written information that is not in accordance with the description of services and facilities in the Travel Program valid for the specified trip, and which was provided (obtained) either by the Agency's employees or by a third party.
6. Transfer of the travel contract to another traveler
6.1 Before the start of the trip, the traveler may transfer the travel contract to another traveler who meets all the conditions applicable to that Contract only if such a change is possible and permitted under the terms and conditions of the service provider included in the travel arrangement. The traveler is obliged to notify the Agency in writing about the intended transfer of the contract no later than 7 (seven) days before the start of the trip. The traveler to whom the travel contract is transferred must give express written consent to the transfer of the contract via e-mail and/or by signing a statement at the Agency’s office, thus becoming a party to the travel contract. A traveler who has transferred the Contract to a new traveler ceases to be a party to the travel contract and has no right to compensation for possible damage or other expenses.
6.2 It is possible that additional transfer costs for the transfer of the contract may arise, whereby the traveler who transfers the contract and the traveler to whom the contract is transferred are jointly and severally liable to the Agency for all payments in accordance with the contract, as well as for all possible additional fees, charges and other costs arising from the transfer of the contract, about which the Agency will inform them in a timely manner.
6.3 For air travel, the possibility of transferring the travel contract and the cost of the transfer depend on the terms and conditions and tariffs of the airline, as well as the conditions of the individual airline ticket.
7. Changes to the terms and conditions of the travel contract
7.1 After concluding the travel contract, and before the start of the trip, the Agency may unilaterally change the terms and conditions of the contract if the change is insignificant, about which the Agency will inform the traveler. An insignificant change is any change that does not significantly change the main characteristics of the travel services, does not reduce the quality or value of the travel arrangement, nor does it cause significant inconvenience or additional costs for the traveler, for example: changing hotel accommodation to a hotel of the same category and service quality at a similar location as the previous hotel, change in the schedule of tours, excursions and visits, etc.
7.2 If, before the start of the trip, the Agency is forced to significantly change any of the main characteristics of the travel services or cannot fulfill the contracted special requests of the traveler, the Agency is obliged to inform the traveler without delay about the proposed changes, their impact on the price of the travel arrangement, i.e. about the offered alternative travel arrangement and its price, as applicable. The traveler is obliged to inform the Agency in writing whether they accept the proposed change or terminate the contract within 2 (two) working days of receiving the Agency's notification. If the traveler does not respond within the specified period, it is considered that they agree with the proposed changes, i.e. the replacement travel arrangement. If changes or the replacement travel arrangements result in a higher price or additional costs, the difference in price must be paid by the traveler. If changes or the replacement travel arrangements result in lower quality or price, the traveler has the right to an appropriate price reduction. In the event of contract termination, the traveler only has the right to a refund of the amount paid for the travel arrangement, without the right to compensation for damage and potential visa costs, insurance, vaccinations and other costs.
7.3 The Agency reserves the right to change the day or time of a trip due to a change in the flight schedule or other transport or due to the occurrence of unforeseen circumstances, as well as the right to change the direction of the trip if the conditions for travel change (changed flight schedule, security situation in a certain country, natural disasters or other situations which the Agency cannot influence), without compensation, and in accordance with the valid regulations in domestic and international transport. The Agency does not assume responsibility for changes due to unforeseen circumstances and force majeure during the trip. In this case, the Agency will endeavor to provide appropriate services considering the situation.
8. Termination of the travel contract by the traveler
8.1 The traveler can terminate the travel contract at any time before the start of a trip, by submitting a written notice of contract termination to the Agency. The contract is considered terminated on the day on which the Agency receives the written notification. In case of termination, the Agency has the right to charge compensation for the termination of the contract in the amount determined according to the date of termination. The fee for the termination of the contract is charged by retaining the appropriate amount paid by the traveler as the price of the travel arrangement, depending on the moment of the termination of the contract, i.e. the time remaining until the beginning of the trip. The amount of compensation for the termination of the contract by the traveler, which refers to the entire trip or a certain segment of the trip, is determined by the Travel Contract and/or is specified in the Offer or Travel Program for each individual trip.
8.2 Unless otherwise specified, the Agency has the right to charge an additional fee for changes in the date of departure and the accommodation facility, i.e. the type of accommodation unit, request to change the Travel Program, as well as for all other important travel changes, provided that they are made or requested by the traveler.
8.3 The traveler has the right to cancel the travel contract before the beginning of the trip without paying any compensation for the termination of the contract and with the right to a refund of the paid price of the travel arrangement in case of force majeure or extraordinary circumstances that could not be avoided, and which occurred at the destination or in its immediate vicinity, and which significantly affect the realization of the travel arrangement or which significantly affect the transportation of passengers to their destination.
These cases include: war in the destination country, disease epidemics and/or pandemics in the destination country against which vaccination is not possible in the country of departure, and which seriously endanger the life and health of travelers, natural disasters affecting the destination or the immediate surroundings of the destination within the destination country, which directly endanger the life and health of persons staying in the destination area within the travel destination country, terrorist activities, sanitary disturbances in the destination within the travel destination country that significantly complicate and/or prevent the fulfillment of obligations from the travel package, and public disturbances that have affected the destination within the travel destination country, to the extent that they affect the safety of the traveler's stay in the destination country in such a way that the traveler's stay in that destination would be dangerous for the life and health of the traveler.
8.4 For the avoidance of doubt, in order for the traveler to exercise the right referred to in the previous paragraph, the aforementioned circumstances must be such that they significantly affect the realization of the travel arrangement, or the traveler's transportation to the destination. Overbooking of the carrier or other disruptions in transportation are not encompassed by the above circumstances.
8.5 If the traveler wishes to cancel the trip during the trip, they can do so by sending a written notification to the Agency, and the termination of the travel contract becomes effective from the moment the Agency receives such written notification. In this case, the traveler has no right to a refund of any amount, i.e. the Agency has the right to keep 100% of the total price of the travel arrangement, and the traveler is obliged to bear the costs of repatriation, i.e. return to the country of origin and all other costs related to the interruption of the trip.
8.6 In case of termination of the travel contract by the traveler for any reason, the traveler is not entitled to a refund of any expenses incurred in connection with the trip (e.g. any visas, insurance, vaccination and other expenses).
8.7 If the actual costs incurred resulting from the termination of the contract by the traveler are higher than the contract termination fees, the Agency reserves the right to charge an amount up to the full amount of the actual costs incurred. The traveler is liable for any costs or damage that may occur, both to the Agency and to other travelers and/or third parties.
9. Termination of the travel contract by the Agency
9.1 If the number of persons registered for the travel arrangement is less than the minimum number specified in the Travel Program, the Agency may terminate the travel contract before the beginning of the trip. In this case, the Agency will refund any amount received for the travel arrangement to the traveler, without the obligation to compensate the traveler for damage or to make any other payment. The Agency will notify the traveler of the termination within the deadline established in the contract, but no later than:
- 20 (twenty) days before the beginning of the package travel for trips lasting more than six days,
- 7 (seven) days before the beginning of the package travel for trips that last between two and six days.
- 48 hours before the beginning of the package travel for trips that last less than two days.
9.2 The Agency may terminate the contract before the beginning of the trip if the Agency is prevented from executing the contract by extraordinary circumstances that could not have been avoided. In this case, the Agency will notify the traveler of the occurrence of these circumstances and of the termination without delay before the beginning of the trip and refund the amounts received for the travel arrangement, without the obligation to compensate the traveler for damage or to make any other payment.
9.3 In the event of the termination of the travel contract by the Agency for any reason, the traveler is not entitled to a refund of any additional expenses incurred in connection with the trip (e.g. visas, insurance, vaccination and other expenses).
9.4 The Agency may terminate the travel contract during the trip if the traveler’s behavior endangers, hinders or prevents the regular implementation of the Travel Program or causes damage to the Agency, service providers, other travelers, third parties or property. In that case, the provisions of these General Terms and Conditions which are valid for the cancellation of the travel contract by the traveler will be applied, and the traveler is obliged to compensate the Agency for all damage caused by such cancellation, or the traveler's behavior.
10. Travel conditions for linked travel arrangements
10.1 A linked travel arrangement implies at least two different types of travel services purchased for the purposes of the same trip or vacation that do not constitute a travel arrangement (e.g. individual hotel reservations, airline ticket reservations, transfers and similar additional services).
10.2 The general travel conditions for travel (package) arrangements do not apply to travel in a linked travel arrangement, except for the part of traveler protection in case of agency insolvency.
10.3 When traveling in linked travel arrangements, the Agency acts in the name and on behalf of the service provider, i.e. as an authorized sales agent of various service providers (airline companies, hotels, transfers, agencies for booking tourist services, etc.), and each of the Service Providers is solely responsible for proper performance of their services in accordance with the contract.
10.4 When traveling in linked travel arrangements, the Agency will inform the traveler about the operating conditions of those service providers, and by purchasing a particular service as part of a linked travel arrangement, the traveler accepts the general terms and conditions of the individual service provider.
11. Special provisions for air travel
11.1 The provisions of part B. AIRLINE TICKETS, IATA AND OTHER IMPORTANT NOTICES of the General Terms and Conditions of NOMAGO Mobility d.o.o. shall apply accordingly to the airline tickets (cancellation, changes, etc.) and luggage that is transported by air.
11.2 The Agency is not liable in relation to the traveler for the performance of passenger and luggage transportation services by an individual airline included in the travel arrangement. Furthermore, the Agency is not liable in relation to the traveler for the costs and/or possible damage resulting from changes in flight times, overbooking, airline strikes, flight delays, changes to the timetable and similar circumstances that occur exclusively on the side of the airline or a third party other than the Agency.
12. Obligations of the Agency
12.1 Unless otherwise specified, the Agency will provide the travel arrangement services in Croatian or English.
12.2 The Agency undertakes to properly fulfill its obligations arising from the law and rules of the profession.
12.3 The Agency undertakes to ensure that all insurance policies required by law are in force.
12.4 The traveler has the right, regardless of price reduction or contract termination, to demand from the Agency adequate compensation for any damage suffered as a result of any non-compliance, and the Agency is obliged to compensate the traveler for such damage without undue delay.
The Agency is absolved from liability for damage if it proves that:
a) the non-compliance can be attributed to the traveler
b) the non-compliance can be attributed to a third party that is not related to the provision of travel services covered by the package travel contract and that the non-compliance was unforeseeable or unavoidable, or that
c) the non-compliance was a result of extraordinary circumstances that could not have been avoided.
12.5 At the traveler's request, the Agency is obliged to offer insurance to the traveler and to make available information on the content of the requested insurance and the general terms and conditions of the insurance contract. Part A - GENERAL INFORMATION ON THE USE OF PRODUCTS AND SERVICES, item 6. - Travel insurance of the General Terms and Conditions of NOMAGO Mobility d.o.o. shall apply to the insurance accordingly.
13. Obligations of travelers
13.1 The traveler's responsibilities in relation to other travelers in case of application of more than one person
The traveler is obliged to make the contract, the Travel Program and these General Terms and Conditions known to all other travelers from their application for the reservation of a travel arrangement, and by paying the advance payment the traveler expressly confirms to the Agency that they have fulfilled this obligation. The traveler also undertakes to inform other travelers about all additional information obtained in further contact with the Agency.
By applying for the reservation of a travel arrangement, the traveler expressly confirms to the Agency that they are authorized to act in the name and on behalf of all travelers included in the application and that they are fully liable in relation to the Agency for their compliance with the contract.
Unless otherwise specified, the traveler is obliged to make all payments on the basis of the contract for all travelers included in their application for booking a travel arrangement.
Everything that applies to the traveler according to the travel contract shall also apply to the traveler whom that traveler registered for the trip, unless otherwise specified.
13.2 Obligation to submit data and documents
When applying for the reservation of travel arrangements, the traveler is obliged to submit to the Agency all the correct information and documents of all travelers that are necessary for the organization and realization of the trip. The submitted data and documents must correspond to valid personal documents that will be used during the realization of the trip. The Agency is not responsible for receiving, using or forwarding incorrect or incomplete data or documents. A traveler who provides inaccurate or incomplete data or documents to the Agency during the application process is responsible for all the consequences and costs arising from the use of such data or documents. In this case, the Agency can terminate the contract with the effect as if it had been terminated by the traveler and require the traveler to pay all costs and damages incurred. In the event that the traveler does not provide information or documents in accordance with the terms and conditions and deadlines specified in the travel contract, they will be considered to have terminated the contract, in which case the provisions on the termination of the travel contract by the traveler shall apply.
In the event of any change in the traveler's data that are necessary for the organization and realization of the trip, or the documents that the travelers will use during the realization of the trip, the traveler is obliged to submit the new data or documents to the Agency without delay. Otherwise, they are considered to have submitted incorrect data or documents, and the rules applicable to the submission of incorrect data or documents will apply.
13.3 Obligation to comply with regulations
The traveler is obliged to familiarize themselves and comply with all valid regulations on travel documents and visas, foreign exchange, border, customs and health and other applicable regulations, and to ensure that they personally, as well as their documents and luggage, meet the conditions stipulated in the aforementioned regulations of the home country, the country of transit and the country of destination.
If the traveler is prevented from taking part in the trip or continuing the trip due to failure to comply with the regulations, they will be considered to have terminated the contract, in which case the provisions on the termination of the contract by the traveler will apply. In this case, the traveler shall also be liable for all costs and damages incurred.
13.4 Travel documents and visas and other documents
The provisions of part A - GENERAL INFORMATION ON THE USE OF PRODUCTS AND SERVICES, item 4. - Travel documents and visas of the General Terms and Conditions of NOMAGO Mobility d.o.o. shall apply accordingly to travel documents and visas.
During the entire trip, the traveler is obliged to have valid travel documents and visas specified in the Travel Program.
If the traveler is prevented from taking part in the trip or continuing the trip due to visa refusal or failure to obtain another document, they will be considered to have terminated the Contract, in which case the provisions on the termination of the Contract by the Traveler shall apply. In this case, the Traveler shall also be liable for all costs and damages incurred.
13.5 Health regulations
The provisions of part A - GENERAL INFORMATION ON THE USE OF PRODUCTS AND SERVICES, item 5. - Health regulations of the General Terms and Conditions of NOMAGO Mobility d.o.o. shall apply accordingly to vaccinations and other health requirements for individual trips.
13.6 Carrier conditions
The traveler is obliged to ensure that they personally, as well as their documents and luggage, meet the conditions determined by the individual carrier.
The Agency is not responsible for the carrier's decisions denying the traveler transportation, nor for the costs or other consequences resulting from such decisions. If the traveler is unable to take part in or continue the trip due to such a decision, they will be considered to have terminated the contract, in which case the provisions on termination of the contract by the traveler shall apply. In such a case, the traveler shall be liable for all the damage.
13.7 Obligation of disclosing the circumstances affecting the trip
When applying for the reservation of a travel arrangement, the traveler is obliged to disclose to the Agency all circumstances related to the health condition and habits of all travelers included in their application for the reservation of a travel arrangement if such circumstances could threaten or significantly complicate the realization of the trip or the health and life of the travelers, such as the need for special diet, information about chronic illnesses, allergies, disability and the like.
The Agency will refer the traveler's request for special diet to the service providers upon receipt of the request, but is not responsible for non-fulfillment of the request in the event that they are unable to offer the requested type of meals or if the service providers make mistakes when fulfilling the request.
If the Travel Program requires special conditions regarding personal characteristics, e.g. a certain age, a certain state of health, a certain physical condition, etc., the traveler can use the Agency's services in relation to that trip only if they meet the conditions set. If the traveler does not meet the conditions set in this way or has provided incorrect information to the Agency, the Agency may terminate the contract with the same effect as if it was terminated by the traveler and require the traveler to pay all the costs and damages incurred.
Before entering into a travel contract, the traveler is obliged to personally inform themselves about the travel arrangement destination and review the valid list of high or moderate risk countries.
13.8 Obligation to report non-compliance
The traveler is obliged to inform the Agency, without any delay and taking into account the specific circumstances, about any non-compliance that they encounter during the performance of the travel service covered by the travel contract.
13.9 Traveler’s behavior at the destination
The traveler is obliged to comply with all the rules and house rules of the accommodation facility, especially regarding the rules stipulating the time of check-in for the accommodation unit and the time of check-out, as well as regarding the use of the accommodation unit and other contents of the accommodation facility.
If the traveler endangers the safety, peace or comfort of other travelers or third parties, or if they in any way or endanger, complicate or prevent the regular Travel Program from being implemented, the Agency has the right to terminate the trip for that Traveler, in which case the Traveler is not entitled to compensation or refund of any amount paid for the trip, and is also liable for compensation for damage that could result from their actions. In the event that such a traveler is a minor, the traveler responsible for such a person is obliged to ensure the minor's return home at their own expense.
The traveler undertakes to comply with all the reasonable instructions of the tour leader or another representative of the Agency.
During the trip, the traveler is obliged to comply with the rules on personal safety and the Agency is not responsible for the traveler's actions concerning their personal safety.
In case of any breach of contract or illegal acts, the traveler is liable for the resulting damage, as well as for any other damage caused and suffered by the Agency, other travelers, service providers and/or third parties. The traveler shall make a payment on the spot and directly to the person they caused the damage to for any damage they cause. For any damage that the Agency would potentially settle on their behalf, the Agency has the right to collect compensation upon returning from the trip.
14. Luggage
14.1 The provisions of part B - AIR TICKETS, IATA AND OTHER IMPORTANT NOTICES, item 3. - Luggage of the General Terms and Conditions of NOMAGO Mobility d.o.o. shall apply accordingly to the transportation of luggage during the travel.
14.2 Luggage transportation for any type of transportation (air, land, rail, etc.) is regulated by the terms and conditions of the individual carrier.
14.3 The traveler can submit a report for lost or damaged luggage only to the carrier (if the luggage was lost/damaged during transportation) or to the hotel (if the luggage was lost/damaged during the stay at the hotel).
14.4 The Agency is not responsible for lost or damaged luggage, nor for the loss of valuables such as money, jewelry, etc. during the trip. The traveler is obliged to take care of personal belongings and luggage at all times and bears full responsibility for the aforementioned.
15. Liability insurance for damage caused by the Agency as the organizer to the traveler by non-fulfilment, partial fulfillment or improper fulfillment of the obligations related to the trip
15.1 The Agency has a concluded liability insurance contract with the insurer CROATIA OSIGURANJE d.d. for damage caused to the traveler by non-fulfilment, partial fulfillment or improper fulfillment of obligations related to the trip.
15.2 Contact details of the insurance company: CROATIA OSIGURANJE d.d., Vatroslava Jagića 33, Zagreb, damage report: stete.prijava@crosig.hr or phone number: 0800 1884.
16. Complaint resolution
16.1 The provisions of part A - GENERAL INFORMATION ON THE USE OF PRODUCTS AND SERVICES, item 8. - Complaint resolution of the General Terms and Conditions of NOMAGO Mobility d.o.o. shall apply accordingly to the resolution of complaints regarding travel arrangements.
17. Final provisions
17.1 These General Terms and Conditions for travel arrangements organized by NOMAGO Mobility d.o.o. form an integral part of the General Terms and Conditions of NOMAGO Mobility d.o.o. and are available on the Agency's website www.nomago.hr. In addition to the provisions of these General Terms and Conditions, the provisions of other parts of the General Terms and Conditions of NOMAGO Mobility d.o.o. also apply, where applicable.
17.2 The Agency has the right to amend these General Terms and Conditions at any time by issuing the amended text of the General Terms and Conditions on the Agency's website.
17.3 If any provision of the Contract or these General Terms and Conditions becomes void, invalid or unenforceable, this will not affect the validity or enforceability of the other provisions of the Contract and General Terms and Conditions. Any void, invalid or unenforceable provision shall be deemed to have been replaced by an appropriate provision that is in line with the economic purpose and objective and which is, to the legally permitted extent, the closest to the original intention of the Agency and the traveler.
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